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We help solve acquisition, retention, and attrition problems by delving into the ‘why’.
With multi-modal research programmes including testing, surveys, and interviews we can help inform:
We learn about you, your business, your users and what decision you're trying to make. This is free and typically takes 30 minutes.
Depending on the project, this could be user interviews, surveys, comprehension testing, usability testing, or a combination. We recruit the participants and run the sessions.
We present what we found, what it means, and what we recommend. No 80-page report that sits in a drawer, you get a clear deck you can act on and share internally.
If the project calls for it, we design the solution based on the research. Drafts are reviewed, refined, and delivered developer-ready.
Medium to large professional services firms
Pension providers
Wealth management firms
Solicitors and law firms
Letting agents
Training / Education providers
Surveyors
Consultants
A well-known pram manufacturer was seeing annual sales decline and didn’t know why. We went to their target audience and found the answer: competitors were offering something their product didn’t. It wasn’t a guess, it was straight from the people they were trying to sell to. We showed them what was missing, proposed how to introduce it, and the business acted on it.
The result: over £1.4M in additional revenue.
Most of what we do costs less than a bad decision. A website redesign based on internal opinion that misses the mark. A product name change that confuses your customers. A systems migration that frustrates users on day one.
Our research catches those problems before you spend the real money. Clients typically see an average 7x return, not because we’re lucky, but because we ask the right people the right questions before anything gets built.
We needed to redesign our website and had different ideas internally on the direction. Prosper Labs helped by finding people who matched the audience our services are intended for and presented their feedback. It all made sense and we approved the direction of the website, Prosper Labs then designed the solutions and developed the website.
Prosper Labs scaled our brand from a small and local business in Newcastle upon Tyne to a nationwide letting agent.
“Can always trust that Liam and the team will deliver with new and exciting ideas.”
Alyson, Marketing Manager Online Learning
“Enjoy working with Liam, he’s helped us deliver SEO to a wide range of clients.”
Chris L., CEO Digital Marketing Agency
“We were paying a large agency and getting nowhere, now we're beating our competitors for a fraction of the cost.”
Peter, Partner National Solicitors
“Enjoy working with Liam, he’s helped us during a very chaotic time for us!”
Susana, Marketing Manager Treatment
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Liam and the team at Prosper Labs has helped us design an automated and scalable business model. I cannot recommend them enough!
Neil Chapman
Skylets
